The practical bits

How booking works

Choose your event, select the number of seats you need and complete your booking online. Your seats are confirmed once payment has been completed.

Ticket availability is updated automatically through Ticket Tailor, so the number of seats shown reflects the current availability for that evening.

Once your booking is complete, you’ll receive your ticket confirmation and QR code by email.

What your ticket includes

Your ticket includes the full six-course Lumi tasting menu for that evening.

An optional wine pairing may also be available to add when booking, depending on the event.

Any additional drinks available on the night will be listed separately.

Allergies and dietary requirements

You’ll be able to add any allergies or dietary requirements when purchasing your tickets through Ticket Tailor.

We also recommend emailing us at bookings@dineatlumi.co.uk

if you have specific dietary requirements, allergies or anything you’d like to discuss in more detail.

This gives us time to plan your menu properly and make sure we can accommodate you as safely and thoughtfully as possible. Where possible, we’ll create an alternative menu that follows the same number of courses and overall experience as the main tasting menu.

For severe allergies, please get in touch with us before booking so we can talk through the menu and kitchen setup with you directly.

If you can't make it

If your plans change, please email us at bookings@dineatlumi.co.uk as soon as possible. We offer a full refund for cancellations made at least 48 hours before the event. Refunds are processed by us through Ticket Tailor using our connected payment provider, Stripe, and returned to the original payment method used at checkout.

Cancellations made within 48 hours of the event are non-refundable, as produce, preparation and staffing will already have been committed for the evening.

If you can no longer attend within that period, please still get in touch with us. You may be able to transfer your ticket to someone else, provided the booking details are updated with us in advance.

If we have to cancel

If Lumi has to cancel an event, any ticket payments made for that event will be refunded in full to the original payment method.

We’ll contact ticket holders directly using the email address provided when booking.

Getting there and getting in

Once you’ve booked, Ticket Tailor will send your confirmation and ticket by email.

Each ticket includes a QR code, which we’ll use to check you in when you arrive.

Your booking information will also include the venue address and map details.

Doors open at 6:30pm.
Food will be served from 7pm.

We recommend arriving in good time so you can settle in before the first course begins. If you’re running late on the evening, please get in touch with us using the details provided in your event information.

Accessibility

Because Lumi takes place in different venues, accessibility will vary from event to event. If you have any access requirements or would like to discuss the accessibility of the venue we have chosen, please email us at bookings@dineatlumi.co.uk before booking

We’ll be happy to talk through the venue with you and give you clear information so you can decide whether the space will work for you.

Age

Ticketed Lumi events are for guests aged 18 and over. Private events may operate differently depending on the booking.